Business Analyst I Job at PTR Global, Santa Clara, CA

VU9HdUF6YUxKSU0rb29UKyswZXZmQ2YwNXc9PQ==
  • PTR Global
  • Santa Clara, CA

Job Description

Job Description:

  • Business Analyst I

Duties:

  • Support the GCS organization by analyzing data, optimizing reporting frameworks, and driving insights that enhance operational efficiency and strategic decision-making.
  • Develop and maintain dashboards and reports using Gainsight, Google Sheets, SFDC, Tableau, and other analytic tools to provide visibility into key performance indicators (KPIs), trends, and areas for improvement.
  • Collaborate cross-functionally with teams across Support, Professional Services, and Operations to ensure data accuracy, streamline workflows, and implement scalable solutions.
  • Standardize and enhance data processes by establishing reporting best practices and ensuring alignment with GCS objectives and business needs.
  • Prepare executive-level reports to communicate insights, trends, and operational performance to leadership and key stakeholders.
  • Analyze support cases, customer interactions, and operational data to identify patterns, improve service effectiveness, and recommend process improvements.

Skills:

  • 8 to 10 years of proven experience in a highly demanding environment engaged in continuous transformation.
  • Prior proven working experience as a Business Analyst is required
  • Solid people and communication skills (verbal and written), with ability to successfully explain complex matters and provide persuasive support for positions with internal stakeholders, outside partners, and to communicate with all levels of the organization
  • Extensive experience in using Gainsight, Tableau, Google Sheets, and other related analytics and data visualization tools.
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • Excellent analytical and problem-solving skills, as well as diligent planning abilities
  • Ability to continually prioritize and deliver outcomes, in a rapid-growth, rapid-change environment
  • Displays personal and corporate integrity
  • Self-starter who enjoys problem-solving with little direct supervision
  • Collaborative team player with a strong desire to achieve results while respecting the company’s core values framework
  • Software (JIRA/Confluence) and experience with google suite including , slides is required

Education:

  • Bachelor’s degree in Business Administration, Information Management or a related field preferred but not required.

Skills:

Required:

  • Google Sheets
  • Problem Solver
  • Business Analysis
  • Building Automation
  • Excellent communication skills

Additional:

  • Data Visualization
  • Big Data Analytics
  • Process Improvements
  • Self-starter
  • Confluence
  • Team player
  • Tableau software
  • Operations
  • JIRA

Languages:

  • English (Speak, Read, Write)

Minimum Degree Required:

  • Completed High School (Diploma or GED)

Pay Range: $60 - $70

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

Job Tags

Full time, Work experience placement,

Similar Jobs

US Tech Solutions

Assembly Technician Job at US Tech Solutions

 ...st for training, may need additional support on second later down the line. Job Description: Responsibilities: The Assembly Technician performs complex and advanced fabrication and assembly of detailed parts, subassemblies, and final assemblies in a... 

SeekTeachers

Business & Economics Teacher Job at SeekTeachers

Description Business & Economics Teacher Cambridge School, Poland Are you a passionate and experienced Business & Economics Teacher looking for an exciting opportunity in an international Cambridge school? We are seeking a motivated... 

KNM Resources

Senior Manager Corporate Finance Job at KNM Resources

 ...Overview KNMs client is Morristown, NJ is seeking a Senior Manager to join their Corporate Finance team. For more opportunities from KNM Resources, please visit . Responsibilities Identify trends and analyze causes of unexpected variances in performance indicators... 

City of Temple

Police Records Specialist Job at City of Temple

 ...public and local law enforcement to ensure safety of citizens and police officers. Technician position is specialized clerical work of a...  ...data.Essential Duties and ResponsibilitiesServes as police records custodian, preparing specialized files and documents.Performs... 

McLeod Express

CDL A Dedicated Tanker Truck Driver - Short Haul Job at McLeod Express

 ...Job Description Job Description CDL-A DEDICATED TANKER TRUCK DRIVER JOBS OPEN NOW! Family-owned McLeod Express hiring now for CDL-A dedicated short haul tanker truck driver jobsJoin us on CDL-A tanker truck driver jobs! If youve been driving for a mega-carrier...