Customer Service Logistics Job at ARB 4x4 Accessories USA, Washington DC

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  • ARB 4x4 Accessories USA
  • Washington DC

Job Description

Company Overview

ARB is a world leader in the manufacture and distribution of high quality 4x4 and off-road accessories, including; air locking differentials, air compressors, bumpers, suspension systems, roof racks, skid plates, roof top tents, recovery gear, and more.

Job Description

We are looking to add a motivated individual to our team in the role of Logistics Customer Service. This vital position requires an organized, action-oriented, flexible problem-solver, who can assist in expediting customer orders and monitoring inventory levels. This is a full time (M-F), in person position, based at our Auburn, WA. office.

Responsibilities include, but are not limited to the following:

Order Processing & Management

  • Receive, review, enter, and process customer orders accurately
  • Verify order details, including pricing, product availability, and shipping requirements
  • Track open sales orders, answer customer questions regarding order status and delivery
  • Coordinate with internal teams to ensure timely order fulfillment
  • Process product returns per ARB policy

Inventory & Warehouse Coordination

  • Work closely with warehouse staff to track stock levels and product availability
  • Monitor order status and provide tracking updates to customers
  • Address shipping issues such as delays, damages, or lost shipments

Customer Service

  • Assist with issue resolution, and overall customer service and support related to orders
  • Resolve tickets representing consumer-generated technical order related requests or problems
  • Refer customers to published materials, secondary sources, and more senior staff when needed
  • Answer frequent phone calls in a polite and professional manner

Other

  • Participating in product training and new product launches
  • Assisting the marketing team with the development of resources for the online knowledge base (Zendesk)
  • Identify critical distribution issues and online technical issues and report them to the correct personnel
  • Other related tasks as assigned

Experience/Skills

  • 2+ years of inventory management, supply chain, order fulfillment or related experience required
  • Knowledge of MS Office Suite and JDE software strongly preferred
  • Excellent problem-solving and troubleshooting skills
  • Courteous and helpful phone presence
  • Strong customer-service skills
  • Collaborative mindset
  • Detail oriented
  • Ability to work and thrive both independently and in a team environment

Compensation/Benefits

  • Competitive pay
  • Medical/Dental/Vision/Life insurance
  • 10 paid holidays
  • Paid vacation/Sick leave
  • 401K with 3% company contribution
  • Employee Discount

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

  • Customer service: 2 years (Preferred)

Ability to Commute:

  • Auburn, WA 98001 (Required)

Work Location: In person

Job Tags

Hourly pay, Holiday work, Full time, Flexible hours, Shift work, Monday to Friday,

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