Customer Service Logistics Job at ARB 4x4 Accessories USA, Washington DC

VStDdURUK01KSU01cEkzKzlFbW1kaWY4NUE9PQ==
  • ARB 4x4 Accessories USA
  • Washington DC

Job Description

Company Overview

ARB is a world leader in the manufacture and distribution of high quality 4x4 and off-road accessories, including; air locking differentials, air compressors, bumpers, suspension systems, roof racks, skid plates, roof top tents, recovery gear, and more.

Job Description

We are looking to add a motivated individual to our team in the role of Logistics Customer Service. This vital position requires an organized, action-oriented, flexible problem-solver, who can assist in expediting customer orders and monitoring inventory levels. This is a full time (M-F), in person position, based at our Auburn, WA. office.

Responsibilities include, but are not limited to the following:

Order Processing & Management

  • Receive, review, enter, and process customer orders accurately
  • Verify order details, including pricing, product availability, and shipping requirements
  • Track open sales orders, answer customer questions regarding order status and delivery
  • Coordinate with internal teams to ensure timely order fulfillment
  • Process product returns per ARB policy

Inventory & Warehouse Coordination

  • Work closely with warehouse staff to track stock levels and product availability
  • Monitor order status and provide tracking updates to customers
  • Address shipping issues such as delays, damages, or lost shipments

Customer Service

  • Assist with issue resolution, and overall customer service and support related to orders
  • Resolve tickets representing consumer-generated technical order related requests or problems
  • Refer customers to published materials, secondary sources, and more senior staff when needed
  • Answer frequent phone calls in a polite and professional manner

Other

  • Participating in product training and new product launches
  • Assisting the marketing team with the development of resources for the online knowledge base (Zendesk)
  • Identify critical distribution issues and online technical issues and report them to the correct personnel
  • Other related tasks as assigned

Experience/Skills

  • 2+ years of inventory management, supply chain, order fulfillment or related experience required
  • Knowledge of MS Office Suite and JDE software strongly preferred
  • Excellent problem-solving and troubleshooting skills
  • Courteous and helpful phone presence
  • Strong customer-service skills
  • Collaborative mindset
  • Detail oriented
  • Ability to work and thrive both independently and in a team environment

Compensation/Benefits

  • Competitive pay
  • Medical/Dental/Vision/Life insurance
  • 10 paid holidays
  • Paid vacation/Sick leave
  • 401K with 3% company contribution
  • Employee Discount

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

  • Customer service: 2 years (Preferred)

Ability to Commute:

  • Auburn, WA 98001 (Required)

Work Location: In person

Job Tags

Hourly pay, Holiday work, Full time, Flexible hours, Shift work, Monday to Friday,

Similar Jobs

Herman Law

Investigator Job at Herman Law

 ...horrible crimes heal the wounds of their abuse by empowering them through the legal process. We're seeking a dedicated full-time Investigator to join our team at our Boca Raton office. This is an in-office position offering a competitive salary, comprehensive benefits,... 

Savannah College of Art and Design

Compliance Investigator Job at Savannah College of Art and Design

 ...As a compliance investigator, you will play a crucial role in ensuring that SCAD staff, faculty, and students comply with all federal, state, and local laws, as well as university policies and procedures. You will also play a vital role in conducting investigations into... 

Covenant Logistics

Shipping & Receiving Clerk Job at Covenant Logistics

 ...The purpose of the Shipping and Receiving Clerk position is to ensure all the data entry, scheduling updates, and shipping documents are processed...  ...within the Shipping & Receiving areas to support daily warehouse or distribution center operations. Responsibilities... 

ActOne Group

Facilities Coordinator Job at ActOne Group

 ...youll: Ensure smooth daily operations of the physical office space Manage vendor relationships and facility-related projects...  ...ordering, office equipment, food/beverage services, and space planning Help plan and support company events and community days Play... 

Legacy Health

RN Staff Nurse - Surgical Specialties Job at Legacy Health

 ...Join Our Team as a Surgical Specialty Registered Nurse (RN) at Legacy Good Samaritan Medical Center! Are you ready to make a difference...  ...from an accredited nursing program as required by licensure. BSN (Bachelor of Science in Nursing) is strongly preferred. If youre...