Job Description

Customer Service Representative

Ready to elevate your career and provide top-notch service in a supportive environment? We’re looking for a Customer Service Representative who excels in delivering white-glove service and thrives in a fast-paced setting!

WHY YOU’LL LOVE THIS ROLE

• Environment: Work in a team-oriented atmosphere with access to an onsite gym, breakroom with a full kitchen, and cozy fireplace to enhance your workday.

• Customer Impact: Be the face of the company, providing professional and courteous support to consumers, making an impact on their day.

• Work Culture: Be part of a vibrant workplace culture.

LOCATION: Vancouver, WA (Fruit Valley)

SALARY: $21 per hour

SCHEDULE: Full-Time, Monday–Friday, 7:30a–4:00p

INDUSTRY: Consumer Goods

KEY RESPONSIBILITIES

• Respond to customer inquiries promptly and professionally via phone, email, chat, and Zoom

• Manage warranty submissions and replacements, balancing customer focus with business risk

• Accurately capture and maintain customer feedback in the company’s CRM

• Develop product knowledge and communicate confidently at an expert level

• Work overtime as needed, including nights and weekends during peak times

WHAT WE’RE LOOKING FOR

•High school diploma or equivalent

•Minimum 1 year of experience in a customer service role, preferably in a call center

•Proficiency in Microsoft Office and CRM software (ZenDesk preferred)

•Typing and data entry skills: 60+ WPM (Testing required)

•Strong phone communication skills with the ability to manage 30+ inbound calls daily

•Ability to handle multiple chats simultaneously (20+ live chats per day)

•Strong attention to detail and ability to multitask efficiently

PHYSICAL REQUIREMENTS:

• The position performs general office duties and works in a temperature-controlled environment.

DIVERSITY, EQUITY, AND INCLUSION STATEMENT

We are committed to fostering an inclusive workplace that welcomes diverse candidates. All qualified applicants will be considered regardless of background, identity, or status.

This position is offered through the Vancouver Branch of NW Staffing Resources. When applying through nwstaffing.com, please click “Apply Here” and select the Vancouver Branch for immediate consideration. Or contact our office directly at (360) 695-4900 to speak with a Recruiter.

For more information regarding our company and employee benefits please click on the links below.

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