Leasing Administrator Job at AIR Communities, Washington DC

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  • AIR Communities
  • Washington DC

Job Description

We are AIR Communities, a top apartment community operator managing properties in major markets. Our team is passionate about providing exceptional service to our residents and communities. If you're a hardworking, detail-oriented, and customer-focused professional, we want you to join us!

You will work at Upton Place , our 196 unit unit luxury, apartment community located in Washington, D.C.

Check it out here:

A bit more about what you’ll do…

  • Provide admin support to leasing staff
  • Managing resident paperwork for new leases and renewals
  • Handling the entire Move-In process.
  • Assisting with making appointments and follow-up calls for leasing staff.
  • Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.
  • Monitors resident retention.
  • Assist residents with any need
  • Help residents pay their rent online
  • Complete move-in and move-out inspections
  • Register cars to park on-site
  • Register pets for existing residents
  • Assist with parcel pending (package deliveries)
  • Enter in service requests for residents
  • Answer questions regarding service requests
  • Assisting with Notice to Vacates and gather information for move-outs
  • Send communication to residents
  • Coordinate and plan resident functions
  • Responds to and manages resident complaints and/or service issues
  • Contact residents about policy violations

Qualifications:

  • Strong administration skills and superb attention to detail
  • Ability to thrive in a Fast Paced environment
  • Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals.
  • Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
  • A reliable mode of transportation.
  • Ability to work a flexible schedule including evenings and weekends.
  • Ability to read, write, and speak English.

Benefits:

  • Expected base pay rate of $17.00 to $23.00 an hour + $35 commission for each completed lease you manage. You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job.
  • You must secure an active Pennsylvania Real Estate license within six month of your hire date.
  • Opportunity for extended time-off with benefits during slower parts of the year.
  • Medical, dental, vision, and life insurance options available. HSA with company sponsored contributions, FSA (traditional and dependent care FSA).
  • Short and long-term disability paid by the company.
  • 401(K) plus company contributions.
  • Paid Vacation, 9 Paid Holidays, and Paid Sick Time.
  • Tuition Assistance Program.
  • Commuter Benefits and Pet-Insurance.
  • Up to 100% Reimbursement on Professional Certification/Licensing for Job Related Curriculums.
  • Discounted Rent at AIR communities (certain exclusions apply, and an application is required).
  • Paid parental leave of up to 16 weeks, following the birth or adoption of a child.
  • Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more.
  • 15 hours of paid time annually to give-back to your community.
  • Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and professional development courses.

Candidates extended an offer will be required to undergo a four-panel drug screening that excludes marijuana testing.

Job Tags

Holiday work, Temporary work, Remote job, Flexible hours, Afternoon shift,

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