A System Engineer plays a vital role in addressing customer queries, resolving technical issues, resolving escalated complex problems, documenting cases, performing on-site requests, and staying informed about the latest advancements in computer technologies. Preferred Candidate Locations: Santa Rosa, Rohnert Park, St. Helena, Vallejo Fairfield, Calistoga, Petaluma, Sebastopol. Hybrid role! 2 days on client site, 3 remote. Primary Responsibilities include closing 7 client-facing tickets per day that are escalation and more advanced in nature, having a billable rate of 85% or more per day, closing out escalated helpdesk tickets quickly and efficiently, providing mentorship and guidance to helpdesk technicians on escalated tickets, handling onsite requests such as systems down, printer failure, network failure, environmental slowness and bandwidth issues, workstation failure, server failure, following troubleshooting best practices and escalation policies, demonstrating strong customer service, documenting time and work clearly and accurately, staying up to date on current technology, and overseeing multiple clients as their “Lead” to ensure environments are maintained. Preferred Skills & Experience include minimum 3-5 years’ experience as a Helpdesk Technician and escalation strongly preferred, knowledge of advanced Network & Server Infrastructure, advanced knowledge of Windows 10 & 11, Windows Server OS, Active Directory, Group Policy, Microsoft Suite, Microsoft 365, Wireless, TCP/IP, Routers/Firewalls (Cisco / Sonicwall), effective analytical and troubleshooting abilities, superb communication skills, familiarity with ConnectWise, Auvik, Slack, Microsoft Office Products, certifications such as CompTIA A+, Network +, or Security +, CCNA, CCENT, and a desire to continue to learn and grow. Compensation starting at $35 an hour DOE. Preferred Attributes include being highly organized and process driven, affinity for technology, strong integrity, collaborative and flexible with a consultative mindset, precise and detailed, comfortable in a balance of tactical and strategic focus, and servant hearted with a focus on improving the lives of customers. Physical Requirements include primarily knowledge-worker oriented tasks using computer systems, occasional exertion and lifting up to 20 pounds, occasional crawling, kneeling, squatting, constant use of computer and phone, travel by car/airplane, and occasional exposure to outdoor environmental conditions. The company is committed to inclusive hiring practices and equal opportunity employment.
By applying, you consent to your information being transmitted by Jooble to the Employer, as data controller, through the Employer’s data processor SonicJobs.
See Sonicjobs Privacy Policy at and Terms & Conditions at and SonicJobs Privacy Policy at and Terms of Use at
...difference while being your own boss? Dash Courier & Logistics is looking for you to put... ...Car, SUV, or Minivan to use. Become an Independent Contract Courier and have that small business... .../7/365 operation, and we are onboarding drivers for all shifts - Specifically drivers...
Job Description Job Description Fire Watch, Helper, previous shipboard power tool experience required.
...Treasure Coast Oral & Maxillofacial Surgery is needing a Full-time Oral Surgery Assistant. Experience: Dental - 1 year preferred. Oral Surgery. Medical Specialty: ~ Surgery. Benefits: ~401(k). ~ Paid time off. Working Schedule: Monday...
...Sunlighten Day Spa is on the hunt for a Part-Time Guest Experience Representative to join our team. At Sunlighten Day Spa, our... ...service and communication. This person will be expected to work weekends and evenings. Duties/Responsibilities: ~ Maintain accuracy and...
...women during pregnancy, labor and childbirth, as well as women with health issues with their reproductive system. As a Gynecology/... ...youll also teach women, and teenage girls, about physical and sexual health providing information on treatments from birth control to...