Membership Assistant Job at ROCS Grad Staffing, Alexandria, VA

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  • ROCS Grad Staffing
  • Alexandria, VA

Job Description

Why You Want to Work Here:

Join a mission-driven organization that values collaboration, flexibility, and exceptional service to its community. Enjoy a supportive hybrid work environment, competitive benefits for part-time employees, and opportunities to make a direct impact on member engagement and satisfaction. With a strong emphasis on professional development, work-life balance, and a team-oriented culture, this is an ideal role for someone who is passionate about customer relations and meaningful member experiences.

Responsibilities:

  • Serve as a key point of contact for member inquiries via phone and email, providing prompt and professional assistance.
  • Support the full membership lifecycle, including processing new applications, renewals, and batch transactions in coordination with internal departments.
  • Assist international members with applications and payments as needed.
  • Provide consistent phone queue coverage during business hours.
  • Collaborate on member recognition initiatives, including awards and anniversary campaigns.
  • Research and resolve undelivered mail issues by updating member addresses to ensure accurate communications and benefits delivery.
  • Work with the finance team to reconcile member transactions, process payments, and resolve billing discrepancies.
  • Support the development and maintenance of internal procedures and best practices for the department.
  • Gather member feedback and contribute ideas for improving member recruitment, retention, and engagement.
  • Manage the internal survey request process in coordination with stakeholders.

Requirements:

  • Associate degree or equivalent experience; bachelor’s degree preferred.
  • At least 2 years of customer service or membership support experience.
  • Excellent oral and written communication skills.
  • Strong organizational skills and the ability to manage multiple tasks and projects efficiently.
  • Collaborative, team-oriented mindset with a service-first approach.
  • High attention to detail and accuracy.
  • Proficiency in Microsoft Office applications (Outlook, Excel, Word, PowerPoint).
  • Experience with association management software (e.g., iMIS) is a plus.

Job Tags

Part time,

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