Job Description

Salary: $18.90 Hourly Location : NC 28301, NC Job Type: Regular Full-Time Job Number: 04220 Department: Police Opening Date: 06/08/2025 Closing Date: 6/20/2025 11:59 PM Eastern Description Click here to meet some of the City's "CAN DO" employees.

INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED.

A RESUME WILL NOT BE CONSIDERED IN DETERMINING YOUR QUALIFICATIONS FOR THIS POSITION. The City of Fayetteville is currently recruiting for Police Records Clerks to perform a wide variety of specialized clerical duties in support of the Police Department including processing and maintaining Police Department records by use of various computer systems, software and paper records; to file and research law enforcement information and data; to complete police reports; to provide information and assistance to the public; and to perform other related duties.

ESSENTIAL DUTIES & RESPONSIBILITIES

Compile, type, record and file a wide variety of police records, reports and materials including memoranda, letters, reports, complaints, declarations, booking information, restraining orders, fingerprint cards, warrants, citations, and crime and traffic reports. Process, sort, copy, distribute and file crime reports, traffic reports, citations, petitions, and other materials; assign case numbers; enter data into the computer system. Provide information to internal and external customers; mail reports to outside agencies in accordance with established regulations and provide general information regarding department policies, procedures and regulations. Screen calls; assess the nature and urgency of callers and route the appropriate staff. Receive crime reports over the telephone and in person; gather necessary information; ensure accuracy and completeness of report. Provide support to investigators by entering accurate information about missing persons, stolen items and/or other related issues into applicable computer systems. Transmit data and files to the court; collect arrest, warrant and traffic reports and citations for courts; prepare necessary documents for Police Officers. Maintain the Department's warrant system including notification, tracking and documentation on attempts to serve; access system information. Maintain a variety of police records filing systems; prepare and maintain legible, concise and understandable activity logs. For a complete job description, click here.

MINIMUM QUALIFICATIONS

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two years of increasingly responsible experience in customer service or related field. Experience working in a team environment with public contact preferred. Training: Equivalent to the completion of the twelfth grade.

LICENSING & CERTIFICATION

Required: Eligible for Department of Criminal Investigations (DCI) certification within 120 days of employment or assignment to user duties. Preferred: Business Machine Operations certification; Public Records Laws certification. Per North Carolina Administrative Code - "A conviction of a crime or unlawful act defined as a Class B misdemeanor renders an applicant or certified DCIN user ineligible to become certified as a DCIN user when such conviction is within 10 years of the application date of request for DCIN certification. A conviction of a felony or two or more Class B misdemeanors regardless of the date of conviction renders an applicant or certified DCIN user permanently ineligible to hold such certification." SPECIAL REQUIREMENTS This position is subject to pre-employment polygraph and/or CVSA testing. Must be a U.S. Citizen. Interested applicants must be willing to occasionally work overtime and weekends. From the time of closing, the selection process is anticipated to last approximately 4 - 6 weeks. The process will consist of computer/clerical testing which may include but is not limited to: Data Entry, Numeric and Alpha Filling, Proofreading and Reading Comprehension and a panel interview with the selected candidate being subject to a pre-employment drug screen, a background investigation, driving history check and a polygraph/CVSA to be conducted by the Police Department. An Equal Opportunity Employer Health and Dental Insurance: The City of Fayetteville Employee Healthcare Benefit Plan provides comprehensive and affordable health and dental coverage while maintaining reasonable costs to employees. Coverage is available for all regular status employees scheduled to work 30 hours or more per week. Employees may also choose to cover eligible dependents. The premium is deducted on a pre-tax basis, with the City paying a portion of the premium. Qualifying employees are eligible for benefits on the 1st day of the month following 30 days of service. Employer Paid Leave Vacation Leave: Regular employees begin accruing vacation leave the first day of employment. Accruals are based on years of service and the number of hours an employee is scheduled to work. Sick Leave: Regular employees begin accruing sick leave the first day of employment. Accruals are based on the number of hours scheduled to work; regular full-time employees accrue eight (8) hours per month. Sick leave hours accumulate without limits and may be used toward creditable service upon retirement from the NC Local Governmental Retirement System. Holidays: The City of Fayetteville observes 12 paid holidays per calendar year. When Christmas day is on a Wednesday, an additional holiday is provided making for 13 paid holidays. Bereavement: Regular employees are eligible for bereavement leave. The City will authorize 24 hours per calendar year to mourn or attend a funeral or memorial service of a family member. Retirement: The City of Fayetteville assists employees in securing their financial future during retirement by participating in the NC Local Governmental Employees' Retirement System, administered by the State of North Carolina. Regular employees scheduled to work 20 hours or more per week become members in the retirement system upon employment. As a member of this system, employees are required to contribute 6% of their gross salary on a tax-deferred basis. Deferred Compensation Plans: To further assist employees in saving for retirement, the City offers two supplemental retirement savings programs. These programs enable regular full-time, and part-time employees working at least 20 hours per week, an opportunity to save a portion of their salary on a tax-deferred basis to supplement their retirement benefits. These programs are the NC 401(k) administered by Empower and the 457 plan administered by Mission Square. Currently, the City contributes 3% of base salary to an eligible employee's NC 401(k) account. Cafeteria Plan / Supplemental Benefits: Realizing that each employee may have different insurance needs, the City offers its employees the opportunity to supplement City-provided benefits by selecting from the benefits listed below. These benefits are offered at employee's expense through payroll deduction:

• > Flexible Spending Accounts (FSAs) - Healthcare and Dependent Care Reimbursement Accounts (pre-tax)
• > Short-Term and Long-Term Disability Insurance
• > Optional Life & Accidental Death & Dismemberment

Death Benefit: The first year an employee contributes to the retirement system, the City provides a death benefit of $3,000 once the employee is benefits eligible. After one year as a contributing member of the Retirement System, a death benefit is provided by the NC Retirement System that is equal to the highest 12 months' salary in a row during the 24 months before death, no less than $25,000 and no more than $50,000. There is no cost to the employee for this benefit. Pay Periods / Deduction for Benefits / Direct Deposit: City employees are paid bi-weekly (every other Friday). Benefit deductions are taken for 24 pay periods of the year. As an added convenience and safety measure, the City requires all new employees to sign up for direct deposit. Employee Assistance Program: The EAP is available at no cost to all employees and their household members. The EAP provides confidential guidance on legal, financial and personal issues affecting your health, relationships and job. 01 Responses to the supplemental questions must reflect the information provided under the "Work Experience" section of the application. Your responses will be used to determine whether or not you possess the minimum qualifications required for this position at the time of application. I have read and complied with the above statement. 02 In the list below you will find automatic disqualifiers for employment with the Police department. Please make sure you review this information carefully.Criminal History- Candidates shall NOT have committed or been convicted of:a. a felony; b. a crime for which the punishment could have been imprisonment for more than two years; c. a crime or unlawful act defined as a "Class B misdemeanor" within the five year period prior to interview date ; d. four or more crimes or unlawful acts defined as "Class B misdemeanors" regardless of the date of conviction; e. a combination of four or more Class A Misdemeanor or Class B Misdemeanor regardless of the date;f. DWI: Cannot have been charged of DWI at least 3 years from the date of their disposition from the DWI before a candidate is eligible to apply;g. Marijuana: Cannot have used it in any capacity within the last 12 months of the interview date;h. Schedule 1,2,&3 Drugs: Cannot have used within the last 5 to 10 years. A list of what drugs are included in Schedule 1, 2, & 3. to find the list of what drugs are included in Schedule 1, 2, & 3. I have read and understand the above statement 03 Are you a current City of Fayetteville employee? Yes No 04 Have you held an out-of-state driver's license (other than NC) in the past 3 years? Yes No 05 This position requires you to acquire a Department of Criminal Investigations (DCI) certification within 120 days of employment. Are you willing to accept this condition of employment? Yes No 06 Per North Carolina Administrative Code - "A conviction of a crime or unlawful act defined as a Class B misdemeanor renders an applicant or certified DCIN user ineligible to become certified as a DCIN user when such conviction is within 10 years of the application date of request for DCIN certification. A conviction of a felony or two or more Class B misdemeanors regardless of the date of conviction renders an applicant or certified DCIN user permanently ineligible to hold such certification."I have read and understand the above statement. Yes No 07 How many years experience do you have in customer service or a related field? 4+ years 2 - 3 years One year or less None 08 Please list the experience you have in customer service customer service or a related field. (If this question does not apply, please type N/A in the space provided below.) 09 Do you have experience working in a team environment with public contact? Yes No 10 Briefly describe your experience working in a team environment with public contact. (If this question does not apply, please type N/A in the space provided below.) 11 How many years clerical experience do you have? 4+ years 2 - 3 years One year or less None 12 Please select the clerical work experience you have experience in: Answering a High Volume of Phone Calls Data Entry Filing Interpretation of Rules and Regulations Public Contact Recordkeeping None of the above 13 Briefly describe your previous clerical experience. (If this question does not apply, please type N/A in the space provided below.) 14 How many years of experience do you have in a front office setting; greeting internal and external customers. 8+ years 5 - 7 years 2 - 4 years One year or less None 15 Briefly describe the types of office equipment you have used in previous jobs and the level of experience with this equipment. (If this question does not apply, please type N/A in the space below): 16 Briefly describe past examples of your oral and written communication skills. (If this question does not apply, please type N/A in the space provided below.) 17 Briefly describe your experience maintaining files and performing recordkeeping duties. (If this question does not apply, please type N/A in the space provided below.) 18 Do you have experience in Law Enforcement? Yes No 19 If you answered "Yes" to the above question, please describe your experience working in Law Enforcement. (If this question does not apply, please type N/A in the space below.) 20 Do you have experience interpreting rules and regulations for a law enforcement agency? Yes No 21 What do the terms "confidential" and "sensitive" mean to you? 22 From the list below, please indicate certifications or training you currently possess: Business Machine Operations Computer Aided Dispatch (CAD) Laserfiche National Crime Information Center/ Division of Criminal Information (NCIC/DCI) North Carolina Warrant Repository (NCAWARE) Public Records Laws Records Management Systems (RMS) None of the Above 23 This position requires working a flexible schedule to include some evenings, weekends, holidays and occasional overtime. Are you willing to accept this working condition? Yes No 24 This position requires sitting for long periods of time. Are you willing to accept this working condition? Yes No 25 This position requires you to work around and with police officers, police K-9's, weapons, intoxicated persons, offensive and explicit language, and child abuse cases. Are you willing to accept this working condition? Yes No 26 Please describe any additional knowledge, skills and/or abilities that you feel would qualify you for this position. 27 INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED!You may attach a resume; however, the application MUST include a 10-year history. Please answer all questions on the application in their entirety and your application MUST include the following:• Drivers License Number• Employer information including salary, address, phone number, supervisor name, and reason for leaving for each employer• Complete Education History (including High School)• A complete 10-year history to include gaps you have had between employment and/or school attendance.Example:Office Assistant1/2011 - presentThe Company123 Hay StreetFayetteville, NC 28301(910) 555-5555Unemployed6/2004 - 12/2010UnemployedStudent12/2000 - 6/2004My High SchoolFayetteville, NC 28301 Applications without a 10-year history and all the required information will be considered incomplete and will not be processed. Please take a moment to review your application for completeness. I have read and understand the above statement Required Question City of Fayetteville, NC

Job Tags

Hourly pay, Weekly pay, Holiday work, Full time, Temporary work, Part time, Work experience placement, Christmas work, Local area, Felony friendly, Flexible hours, Afternoon shift,

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