Job Description

Pay Grade: 15 Pay Range: $48,381-$77,894 FLSA Status: Non-Exempt Essential Functions: The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals. Coordinates daily work activities: organizes, prioritizes, and assigns work; develops work schedules to ensure adequate coverage; creates and distributes work schedules and assignments; approves leave time and reviews usage; monitors status of work in progress and inspects completed work; consults with assigned staff, assists with complex/problem situations, and provides technical expertise. Receives, reviews, prepares and/or processes department documents such as police incident and criminal investigation reports, accident reports, citations, warrants, impound records, etc.: verifies, completes and/or codes required information; enters and updates information into department databases; resolves discrepancies and disputed information in reports; ensures information is serves as liaison between officers and customers; creates new files and purges old data as appropriate; maintains copies in department files. Utilizes Georgia Crime Information Center and National Crime Information Center terminals: conducts background and criminal history checks; enters information regarding tags, drivers licenses, warrants, missing persons, and stolen property; obtains, retrieves and relays information to police officers, detectives, other law enforcement or other staff as requested. Performs general customer service functions: answers telephones; greets customers and visitors; provides assistance, requested documents and information regarding department services and procedures; refers callers to other staff members as appropriate; and takes messages. Processes requests for records and reports: receives requests from courts, law enforcement personnel or agencies, victims and the general public; retrieves police/incident reports; determines confidentiality of requested document/report; verifies identities and assures authority of individuals to receive confidential information; establishes quantity of information requester is authorized to receive; forwards and/or mails accordingly; ensures reports are provided in a timely manner. Interprets, applies, and ensures compliance with all applicable codes, laws, rules, regulations, standards, policies and procedures: provides information and clarification regarding the same to County staff and customers; initiates any actions necessary to correct deviations or violations. Prepares daily deposit: gathers and counts monies; balances cash drawers; approves revenue for deposit; maintains related documentation. Conducts orientation and training for new and current employees: certifies personnel in the use of GCIC and NCIC systems; prepares training materials; answers questions and provides information regarding new policies and procedures. Facilitates and/or attends meetings, as required to remain knowledgeable of departmental operations, to promote improved job performance, and to stay current with changing policies, procedures, codes, and records management and procedures. Prepares or completes various forms, reports, correspondence, weekly productivity reports, records restrictions log sheets, time sheets, family violence and LEOKA reports, revenue reports, performance appraisals, or other documents. Receives various forms, reports, incident reports, accident reports, timesheets, NCIC validations, UCR validations, correspondence, policies, procedures, manuals, reference materials, or other documentation: reviews, completes, processes, forwards or retains as appropriate. Communicates with supervisor, other County departments and employees, the public, attorneys, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems. Operates a personal computer to enter, retrieve, review or modify data, utilizing word processing, spreadsheet, database, presentation, Internet, e-mail, or other software: and operates general office or other equipment as necessary to complete essential functions Minimum Qualifications: High school diploma or GED required; supplemented by three years of experience as Police Records Technician to include lead or supervisory experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Specific License or Certifications required : Must possess and maintain a valid Georgia's driver's license; must possess and maintain the following certifications: GCIC Basic Operator and NCIC Basic Operator. DeKalb County

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