Job Description
Job Description
Job Description
Job Summary
Staging MPS Technician (Oak Park Facility) - imageOne
As a Staging/MPS Technician for imageOne's Oak Park facility, you will play a crucial role in setting up and staging equipment, providing service and support, offering training, and assisting with internal tasks. The ideal candidate will excel at customer service, attention to detail, and upholding the company's core values as part of our team.
Who We Are
imageOne is a leading provider of Managed Print Services and Document Lifecycle Solutions across the United States. Our mission is to help businesses decrease and control costs, improve productivity, and streamline their printing and document workflow environments. We pride ourselves on delivering an extraordinary customer experience every day with passion, energy, and commitment.
Our Accomplishments:
- Forbes Small Giants 2017: America's Best Small Companies
- Crain’s Cool Places to Work in MI
- Detroit Free Press Top 100 Workplaces
- Metropolitan Detroit’s 101 Best and Brightest Companies
- National Best and Brightest Companies to Work For
- Sloan Award for Workplace Effectiveness and Flexibility
Perks:
• Exceptional workplace culture
• Competitive salary
Responsibilities:
Setup and Staging of Equipment
• Unbox new orders
• Assemble new products in the warehouse
• Configure settings before devices leave the warehouse
• Configure peripherals with added accessories
• Upgrade firmware and tag devices
• Assist in delivering new equipment to customer locations
• Assist in removing existing equipment when needed
Competencies:
• Attention to detail - Pay close attention to all details throughout the process.
• Adaptability - Be able to adjust goals based on different situations, responsibilities, and people.
• Computer literacy - Use computers effectively in the workplace.
• Continuous learning - Always look to gain new skills and knowledge in relevant areas.
• Decision making - Make realistic and timely decisions.
Service and Support:
• Work closely with our implementations team to ensure that all aspects of configuration are set up on new equipment before delivery to our customers.
Training:
• HP, Canon, and Xerox single function and multi-function equipment
• Setup, staging, installing of equipment
• Adherence to internal iO processes
• Customer processes
Team imageOne:
• Inner-department interactions
• Company department and one-on-one meetings
• Special projects when requested, including out-of-town travel when necessary
• Personal development
Requirements:
• Experience in printer repair
• Ability to lift up to 60 lbs
• Safety compliance
• Operation of a lift gate
• Ability to load delivery vans
• Service mind set oriented
• Preferred: HP, Xerox, and Canon manufacturer certifications
• Knowledge and experience with IT ticketing systems
• Preferred: ServiceNow and EA
• Experience with 3rd party print-based solutions
• High attention to detail and follow through
• Excellent communication skills – both written and verbal
• Professional attitude with a desire to learn and grow
• Proficient with Microsoft O365 suite
• Strong interpersonal and analytical skills
• Alignment with imageOne core values
Why Join Us?
We believe in creating an environment where our team members can thrive. We practice open book management, ensuring you understand our financials and are financially rewarded through our profit bonus program. Our "We Care Friday" initiative surprises team members by giving them a day off on short notice, covering their work for the day.
If imageOne sounds like the company for you, send us your resume to be considered for this position. We're excited to meet you!
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