Responsible for introducing customers to their new cars and review the features of each vehicle. Responsible for delivering vehicle to customer according to dealership and manufacturer guidelines. Coordinates delivery with customer. Observes that the vehicle is detailed, full of fuel, has all requested accessories installed and is in delivery area ready for customer. Demonstrate Interior and Exterior vehicle features and personalize the delivery to the customer’s needs. Communicate the benefits of owning the vehicle purchased as well as the dealership services and amenities. Explain warranties and all documents. Complete necessary customer registration according to manufacturer guidelines. Familiarize customer with Service department personnel and Service areas. Present keys and relevant documents to customer. Works closely with department managers to ensure customer satisfaction. Maintains CSI at or above Company standards. Maintains an organized, clean and safe work area. Participates in required training. Records all hours worked accurately in company timekeeping system. Follows Safeguards rules and regulations. Demonstrates the Company’s Core Values. Complies with Company policies and procedures. Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned. Qualifications include a High School Diploma, up to 3 years automotive work experience, prior customer service experience, valid driver’s license, intermediate knowledge of Microsoft Office, strong communication skills, and ability to work scheduled shifts including evenings, weekends, and holidays. Physical demands include frequent standing, walking, and sitting. Work environment includes sales showroom and dealership facilities both indoors and outdoors. Core values emphasized include Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement. Hendrick is an Equal Opportunity employer encouraging minorities, women, veterans, and individuals with disabilities to apply.
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