Job Description

Duration:12 Months

Responsibilities

• Core responsibilities focus on strategic as well as operational/tactical aspects of the organization.

• Responsible for Tier 3 technical system support, assisting Tier 2 technicians in problem-solving.

• Coordinate with customers to define and satisfy application package requirements.

• Participate in planning and implementation of project and enhancement initiatives.

• Create, configure, test, deploy, and monitor software releases, operating systems, security patches, compliance settings,

etc.

• Implement, configure, support, and maintain MEMCM (SCCM), Intune, SharePoint, Citrix VDI, and M365.

• Administer, configure, test, deploy and monitor mobile data management (MDM) tool.

• Administer, configure, test, deploy and monitor software asset management (SAM) tool.

• Ensure adherence to established and documented processes, procedures, and risk mitigation efforts.

• Daily monitoring and reconciliation of incident and service request tickets assigned to queue.

• Document procedures for installing packaged applications.

• Plans and assigns lower-level analysts to given projects or tasks.

• Interprets and applies organizational policy and recommends changes in procedures.

• Schedules deployments in accordance with project schedules, work effort timetables, and Change Acceptance Board (CAB) approval.

• Monitor and report results of deployments.

• Document all work performed in ticketing tool, logging time and effort.

• Develops alternative solutions for decision-making which support organizational goals/objectives and budget constraints.

• Operates with substantial latitude for independent action in setting objectives and deciding how to proceed.

• Prepares Change records for CAB review and approval.

• Provide knowledge transfer, coaching, and mentoring to technical staff.

• This is the highest-level subject matter/technical expert and may include limited supervisory responsibilities.

• Performs other project and process improvement initiatives as assigned.

Qualifications & Experience

• Bachelor’s degree in business administration, Information Technology, Business, Management, Financial, or other quantitative field and extensive related experience.

• Relevant certifications.

• Experience with SAP.

• Extensive experience with MEMCM (SCCM), OSD, MDT, Intune, SNOW, MBAM, LAPS, WSUS, Citrix VDI, and M365

administration.

• Experience with SQL, SSRS, Power BI, M365 Suite, AD, Group Policy, Certificate Services, IIS, and Scripting.

• Relative experience in supporting utility construction software.

Skills

• Incumbent must set priorities, organize work and make occasional exceptions.

• Ability to multi-task various critical work assignments in a fast-paced environment in a professional manner.

• Well-developed written and verbal communication skills for interaction with all levels of personnel.

• Possess and apply comprehensive knowledge of a particular field of specialization to complete complex assignments.

• Effective interpersonal and customer service skills.

• Ability to make recommendations and independent decisions.

• Exceptionally strong analytical and problem-solving abilities.

• Ability to interface with high levels of leadership.

• Demonstrated ability to forge strong relationships across levels and organizational lines of business.

• Proficient in M365 Suite.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:

Name: T Saketh Ram Sharma

Email: [email protected]

Internal Id: 25-37491

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