SUPPORT ENGINEER Job at Centraprise, Madison, WI

VmVTb0N6S01KWUV6b29iKytVQ29jQ2s9
  • Centraprise
  • Madison, WI

Job Description

Support Engineer

Madison, WI (Onsite)

Contract

Job Description:

Job Summary:

  • We are seeking a skilled and customer-focused End User Support Level 2 Technician to provide advanced technical support to users within the organization.
  • This role involves resolving escalated issues from Level 1 support, troubleshooting hardware and software problems, supporting IT systems, and ensuring seamless technology operations for end users.

Key Responsibilities:

  • Respond to and resolve second-level support tickets and escalated issues from the help desk.
  • Troubleshoot hardware, software, and peripheral issues for desktops, laptops, mobile devices, and other end-user devices.
  • Provide support for Windows, macOS, Microsoft 365, and other enterprise applications.
  • Configure, install, and maintain end-user devices and software applications.
  • Assist in user onboarding/offboarding, including account setup, access permissions, and workstation preparation.
  • Maintain documentation for technical procedures, solutions, and user guides.
  • Work with Level 3 support or vendors for complex issues that require further escalation.
  • Ensure timely communication and resolution of issues in line with service level agreements (SLAs).
  • Provide remote and on-site support as needed.
  • Educate users on best practices, basic troubleshooting, and IT policies.

Required Qualifications:

  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 3–5 years of experience in IT support or help desk role, with at least 1 year at L2 level.
  • Strong knowledge of Windows and macOS environments.
  • Experience with Active Directory, Microsoft 365, and remote desktop tools.
  • Familiarity with ITIL practices and ticketing systems (e.g., ServiceNow, Cherwell).
  • Excellent problem-solving and customer service skills.
  • Ability to prioritize and multitask in a fast-paced environment.

Preferred Qualifications:

  • IT certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or similar.
  • Experience supporting virtual environments (e.g., Citrix, VMware).
  • Familiarity with mobile device management (MDM) platforms.

Job Tags

Contract work, Remote job,

Similar Jobs

Beacon Specialized Living

Field Trainer Job at Beacon Specialized Living

Job description Beacon Specialized Living Services is seeking an on-site Learning & Development Field Trainer to facilitate trainings related to caring for individuals with mental illnesses and developmental disabilities. The Trainer partners with Operations Vice...

Sanford Health

RN Transplant Coordinator Job at Sanford Health

 ...supportive multidisciplinary team where your contributions will positively impact patients seeking kidney transplant. - Collaborate with surgeons, transplant coordinators, social workers, pharmacist, dietician and financial services - This role involves a mix of medical... 

Archer Travel

Remote Travel Agent - Work From Anywhere! Job at Archer Travel

 ...As an independent contractor, you'll enjoy the flexibility to work from home, set your own schedule, and earn based on your efforts.HOW TO...  ...AND EMAIL TO BE CONSIDERED. WE CAN'T WAIT TO WELCOME YOU TO THE TEAM! Employment Type: Full-Time Salary: $ 100,000.00 Per Year

Herman Law

Investigator ( {{city}}) Job at Herman Law

 ...horrible crimes heal the wounds of their abuse by empowering them through the legal process. We're seeking a dedicated full-time Investigator to join our team at our Boca Raton office. This is an in-office position offering a competitive salary, comprehensive benefits,... 

Clean Harbors

Lead Vehicle Mechanic Job at Clean Harbors

 ...due to race, ancestry, color, sexual orientation, gender identity, national origin, religion, age, physical or mental disability, veteran status, or on the basis of any other federal, state/provincial or local protected class.**_Clean Harbors is a Military & Veteran friendly...