Workstation Support Analyst I Job at TPI Global Solutions, Jackson, MI

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  • TPI Global Solutions
  • Jackson, MI

Job Description

Job Title: Workstation Support Analyst I

Location: Jackson, MI (Onsite)

Contract Duration: 18+ Months

Position Summary:

The BPS End User Computing team is committed to delivering exceptional desktop support to internal clients across multiple corporate and field locations. We are seeking a skilled Desktop Support Technician to provide hands-on and remote technical support with a strong emphasis on customer service, operational uptime, and rapid issue resolution.

Key Responsibilities:

  • Deliver white-glove support to executive users, ensuring quick turnaround and high-quality communication in time-sensitive situations.
  • Provide first and second-level desktop support for enterprise applications, business workstations, and network connectivity issues.
  • Diagnose, troubleshoot, and resolve incidents related to hardware, software, and peripherals.
  • Fulfill service requests and document solutions using a ticket-tracking system (e.g., ServiceNow).
  • Deploy and support new printers in corporate offices and field construction trailers.
  • Support mobile and field employees, including hardware and software troubleshooting for handheld devices such as Toughbooks and barcode scanners.
  • Assist in deploying and maintaining business applications including MS Office Suite, SharePoint, Adobe, Intune, and others.
  • Collaborate with IT teams to support distributed application projects and participate in operational tasks.
  • Create and maintain business and technical documentation.
  • Act as an ambassador of the IT department to internal stakeholders, ensuring a customer-focused approach.
  • Travel within the Detroit Metro area as required.

Required Qualifications:

  • Proven experience in a desktop support role within a ticket-based environment.
  • Strong interpersonal and communication skills; ability to explain complex technical concepts in simple terms.
  • Demonstrated experience supporting executive users in high-pressure scenarios.
  • Ability to prioritize and manage multiple tasks efficiently.
  • Self-motivated, with strong problem-solving skills and the ability to work independently and in a team environment.

Technical Skills:

  • Proficiency with Windows 10/11, Active Directory, LAN/WAN concepts, and basic networking.
  • Experience with Microsoft SCCM for software deployment and device management.
  • Familiarity with ITSM tools such as ServiceNow.
  • Strong knowledge of business and productivity applications:
  • Microsoft Office Suite (Word, Excel, Outlook, SharePoint)
  • Intune, Adobe, AutoCAD, Microstation, Clarity, SAP
  • Experience supporting mixed printing environments (MFDs, plotters, etc.)
  • Exposure to technical processes including Work Order Processing, Primavera, DCO, and eSOMS.

Preferred Qualifications:

  • Experience supporting handheld field devices and ruggedized hardware (e.g., Toughbooks, Toughpads).
  • Ability to enhance and create support processes to improve efficiency and user experience.
  • Familiarity with enterprise architecture and distributed application environments.

Job Tags

Contract work, Remote job,

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