Care Coordinator (Fully Onsite) 241914 Job at Medix™, Dallas, TX

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  • Medix™
  • Dallas, TX

Job Description

Location: Onsite - Dallas, Texas

Position Overview:

As a Care Advocate , you will play a critical role in providing full-service care coordination for our members. You’ll serve as a compassionate and knowledgeable guide, helping members navigate their healthcare journey—from understanding the program services to scheduling appointments, coordinating travel, and facilitating follow-up care.

Key Responsibilities:

  • Manage end-to-end care coordination for members.
  • Educate members on programs.
  • Assist members in provider selection and procedure scheduling.
  • Confirm appointments with patients and provider offices.
  • Maintain accurate member records in CRM systems.
  • Help arrange travel accommodations (e.g., hotel, flights, car rentals).
  • Coordinate follow-up appointments post-procedure.
  • Contact provider offices to request medical records, verify insurance, and schedule services.
  • Maintain regular, guideline-driven communication and follow-up with members.

Must-Have Qualifications:

  • Bachelor's degree.
  • Strong customer service skills.

Nice-to-Have Qualifications:

  • Experience working in a healthcare setting.

Key Attributes & Soft Skills:

  • Empathetic and compassionate with a member-first mindset.
  • Excellent phone presence and communication skills.
  • Ability to build rapport and trust with members over the phone.
  • Calm and efficient under pressure in fast-paced environments.

Why Join Us?

  • Positive and supportive company culture.
  • Comprehensive benefits package.
  • Career advancement and personal development opportunities.

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