Residential HVAC technician Job at QRC (formerly Quality Refrigeration Concepts), Winston Salem, NC

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  • QRC (formerly Quality Refrigeration Concepts)
  • Winston Salem, NC

Job Description

Company Description

QRC (formerly Quality Refrigeration Concepts) is a full-service residential and commercial HVAC/R company located in Winston-Salem, North Carolina. With over 25 years of experience, we specialize in service, installation, and preventative maintenance for various types of HVAC equipment.

Residential HVAC Technician Position Summary:

To assist in achievement of the company’s strategic objective and annual goals through the QRC delivery of exceptional service and support reflective of QRC vision, mission, purpose, and values.

Responsibilities:

  • Create a positive customer experience by completing the service correctly the first time with quality and care to applicable codes, to avoid refunds and recalls.
  • Consistently provide accurate pricing using our flat rate pricebook.
  • Perform a thorough and accurate HVAC inspection including Health and Safety Checklist and communicate findings to the customer in a written option sheet.
  • Understand when to issue a “Lock Out/Tag Out” tag and the required follow-up steps.
  • When issues are identified, prepare a detailed finding report with pictures to discuss with the customer. Present repair options to include cost using the options sheet.
  • Complete all required documentation on services and collect, record, and deliver fees to designated office administration.
  • Responsible to contact dispatch to disposition recall and warranty jobs to assure they are recorded correctly.
  • Facilitate order for all parts required for appointments and ensure preparedness for the day of service.
  • Record all material used or consumed on the job for job costing and replenishing.
  • Work with manager/dispatch to reschedule a follow-up appointment with the customer when the work was not completed during the initial appointment.
  • Transport materials and tools to the job site and provide proper accounting of assigned tools.
  • Keep truck clean, stocked and accurately inventoried.
  • Protect customer’s home from damage while working and leave customer’s home cleaner than when you arrived.
  • Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.
  • Inform a team lead/supervisor/manager if the customer does not have HVAC service before leaving the call.
  • Communicate the benefits of Club Memberships.
  • Manage to performance metrics scorecard.
  • Report any safety issues to team lead, supervisor, and/or manager.
  • Perform other duties as assigned.

Benefits include but not limited to:

-Company Vehicle

-Team Work Environment

-Electronic Dispatching

-Huge Advancement Opportunities

-Service and Installation Field Support

-Health Insurance with no waiting period

-Supplemental Insurance

-Simple Retirement Account with Company Match

-Paid Vacation & Sick Days

-Phone Stipend

-Very Competitive Salary

HVAC Additional Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan with Employer Match
  • Paid time off
  • Flexible schedule
  • Sales bonuses based on performance
  • Other

HVAC Schedule:

  • Day shift
  • On call

This Job Is Ideal for Someone Who Is:

  • Driven to succeed and hungry
  • Dependable
  • Adaptable/flexible
  • Detail-oriented
  • Customer Service oriented

Job Tags

Price work, Flexible hours, Day shift,

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