Showroom Coordinator Job at AJ Madision, Brooklyn, NY

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  • AJ Madision
  • Brooklyn, NY

Job Description

AJ Madison is currently seeking a Showroom Coordinator join our team. We are looking for someone with an upbeat attitude, who can roll-up their sleeves to help complete projects throughout the showroom and is incredibly organized. We want someone who is proactive, thorough, well-spoken, outgoing, and professional. Must be available to work on Sundays.

Essential Duty and responsibilities:

  • Greet each person who visits the showroom, and pairing customers with available appliance advisors and designers;
  • Partner with internal staff to make sure every client has a noticeably better experience;
  • Answering and directing telephone calls;
  • Taking and relaying messages;
  • Tracking daily customer traffic
  • Assisting Sales team with non-converted quotes by contacting the client to gauge interest and address any follow-up questions.
  • assisting in converting said quotes or reaching out to salespeople for continued follow-up.
  • Contacting clients 2 weeks prior to the ship date of the order to validate everything is ready
  • form of payment
  • Adjusting payment as needed and/or bringing any issues to the salesperson owning the order.
  • Items
  • delivery date
  • Following up with clients post-delivery
  • thank you cards/messages
  • ensure the delivery/installation went well
  • answer any questions and potentially connecting the client with either their salesperson or Customer Service.
  • Assisting in growing future business.
  • Answering customer service and general inquiries,
  • Receive all incoming packages, mail, and additional deliveries;
  • Support office management duties and showroom operations
  • Manage office supply and inventory, furniture, and food/drink orders.
  • Partner with showroom & corporate marketing teams to execute and recap local market events
  • Assist with experiential projects and gifting as needed
  • Follow local events SOP and checklists to track plans, run of show, and event prep
  • Handle all local logistics (big and small) for events - including but not limited to service
  • providers (catering, photography, rentals, floral, entertainment, a/v equipment, etc.)
  • contracts, submit invoicing, payments, schedules, communication, follow up, invites,
  • attendee lists, mailings, and more
  • Research new service providers for event projects as needed
  • Provide all necessary receipts, invoices, documentation to corporate marketing
  • Work with local event production resources and vendors as required
  • Travel within local markets to execute community/trade events and drive community
  • engagement/awareness

Skills and Qualifications:

  • A minimum of 4 years’ experience in a customer service-related field
  • Strong customer experience background & skills;
  • Professional appearance;
  • Outstanding attention to detail, organized, collaborative, and creative individual;
  • Excellent writing and communication skills;
  • Proficiency in software applications including Microsoft Word, Excel, and Outlook;
  • Bonus if experience working with attendee invite management systems such as Event Farm, EventBrite, Splash, etc.
  • Ability to multi-task while maintaining strong attention to detail;
  • Ability to take initiative, be proactive, and work independently;
  • Willingness to efficiently handle administrative tasks while simultaneously balancing customer interaction;
  • At least a high school diploma or equivalent;
  • Must be available to work Sundays.

Job Tags

Local area, Sunday,

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